Helpdesk
Real WordPress support when you need it.
Send a message from your GoWP dashboard or by email and a real person will respond. Pro and Business include helpdesk support, and Business also includes five small website changes completed for you each month.
Why it matters
Sometimes you just need help from a person.
GoWP is designed to automate routine work, but not every question or website issue should be handled by automation. The helpdesk gives you a direct way to reach someone who can see what is happening with your site.
Automatic issues
Site issues can be surfaced automatically.
When GoWP detects certain maintenance, security, or uptime problems, it can create an issue with the relevant site information already attached. That gives the support team useful context before anyone starts investigating.
AI may help organize the information or prepare a draft internally, but a real person reviews every customer-facing response.
What’s included
Support and website edits are two different things.
Helpdesk support
Questions and problems related to GoWP’s maintenance work are handled as support and do not use a human-edit allowance.
Human edits
Business includes five small website changes per month completed by a real person. A human edit is typically a task that takes about 30 minutes or less, such as updating your holiday hours, adding a team member to your About page, or posting an article you supply.
For agencies
Support under your own brand.
With the agency white-label add-on, support can run from your own address and under your brand. GoWP for agencies →
Helpdesk is included on Pro and Business. Human edits are included on Business.
Support for GoWP’s maintenance work never uses your human-edit allowance.
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Get WordPress support from a real person.
Helpdesk support is included on Pro and Business. Business also includes five human edits per month.
Free to start · No credit card